For dental tourism patients Genuine implant brands only

Global Warranty Policy — covered even after you fly home

Dental tourism patients understandably worry about what happens if something goes wrong once they've left Vietnam. Because AVA Dental Clinic places only genuine implant fixtures from internationally certified manufacturers, your implant is backed by that manufacturer's own global warranty network — not just by our clinic alone.

Why it matters

The biggest fear in dental tourism: "what if it breaks when I'm back home?"

It's the most common concern we hear from overseas Vietnamese and international patients before booking treatment in Vietnam — and it's a fair one to ask about.

Manufacturer-backed, not clinic-only

Genuine fixtures are registered with the manufacturer, whose warranty follows the implant, not just our clinic's paperwork.

Terms confirmed in writing

Before surgery, you receive a written treatment agreement stating exactly what is covered for your case.

English-speaking support

Our team follows up with you by WhatsApp or email after you return home — no language barrier.

How the warranty works

Two layers of coverage

Manufacturer warranty (implant fixture)

  • Applies to the genuine titanium implant fixture (e.g. Straumann, Nobel Biocare and our other partner brands)
  • Backed directly by the manufacturer, supported through their distributor or partner clinics in many countries
  • Exact duration and terms vary by brand and are stated on your implant's identification card, given to you after surgery

AVA clinical workmanship terms

  • Covers the surgical placement, the crown and the laboratory work carried out at our clinic
  • Requires attending the recommended follow-up and maintenance schedule
  • Full terms are set out in your individual written treatment agreement before treatment begins

Because coverage depends on the implant brand and your specific treatment plan, we confirm the exact warranty duration and conditions in writing before your surgery date — please ask your coordinator or message us on WhatsApp with any questions.

Good to know

What's generally excluded

01

Trauma or accidents

Impact damage from falls, sports injuries or similar events is not covered.

02

Missed follow-up care

Skipping the recommended check-up schedule can void coverage.

03

Smoking, poor hygiene & gum disease

Complications linked to smoking, poor oral hygiene or untreated gum disease around the implant are generally excluded.

04

Work by another provider

Modifications or repairs made by a different clinic are not covered under our terms.

Have questions about your warranty coverage?

Message our English-speaking team on WhatsApp — we'll walk you through what's covered for your specific case before you book.

Call us WhatsAppWhatsApp Messenger